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FAQ

How long will it take to complete the repairs?

Repair times can vary depending on the type and complexity of the work required. Once we have inspected your vehicle, we will provide a clear timeframe and keep you informed throughout the process. We always aim to complete repairs as efficiently as possible without compromising on quality or safety.

How much will it cost?

The cost depends on the type of work required and the parts involved. After inspecting your vehicle, we will provide a clear and transparent quote before any work begins, with no hidden charges. We are always happy to discuss options to suit your needs and budget.

My car is running rough. Do I need a tune-up?

If your car is running rough, it may benefit from a tune up, but the exact cause can vary. Issues such as worn spark plugs, ignition problems, fuel system faults, or sensor issues can all affect performance. We recommend a full inspection and diagnostic check to identify the problem accurately and advise on the most effective solution.

Is there a charge to check out my car?

In most cases, an initial inspection or basic check is free. If further diagnostics or more detailed testing is required, we will always inform you of any charges in advance and obtain your approval before proceeding. Our aim is to be clear, fair, and transparent at every stage.

Do I need an appointment for a repair?

Appointments are recommended to ensure we can inspect your vehicle promptly and minimise waiting time. However, we do our best to accommodate walk ins whenever possible. For repairs or more complex work, booking in advance helps us provide the best service.

What credit cards do you take?

We accept most major credit and debit cards. If you have any questions about a specific card or payment method, please feel free to contact us and we will be happy to confirm before your visit.

Why does my car need maintenance if it's running fine?

Even if your car seems to be running fine, regular maintenance is essential to keep it safe, reliable, and efficient. Routine servicing helps identify small issues before they become costly repairs, maintains performance, improves fuel efficiency, and extends the life of your vehicle. Regular maintenance also helps ensure your car remains compliant with manufacturer recommendations and safety standards.

What will happen if I don't have the repairs done right now?

That depends on the nature of the issue. Some problems may remain minor for a short time, while others can worsen quickly and lead to more serious damage, higher repair costs, or safety risks if left unattended. After inspecting your vehicle, we will explain the urgency of any repairs and help you decide the best and safest course of action.

What Should I Do When My Check Engine Lights Come On?

If your check engine light comes on, it is best not to ignore it. While some causes may be minor, others can affect performance, fuel efficiency, or cause further damage if left unresolved. We recommend having your vehicle checked as soon as possible so we can diagnose the issue accurately and advise on the appropriate repairs.

How Often Should I Have My Brakes Checked?

It is recommended to have your brakes checked at least once a year or every 10,000 to 12,000 miles, whichever comes first. You should also have them inspected sooner if you notice warning signs such as unusual noises, vibration, reduced braking performance, or a warning light on the dashboard. Regular brake checks help ensure your safety and prevent more costly repairs.

What Type of Oil Filter Do I Need?

The type of oil filter your car needs depends on the make, model, engine type, and year of the vehicle. Manufacturers specify the correct filter to ensure proper oil flow and engine protection. We always use the correct oil filter recommended for your vehicle, and we are happy to check this for you to make sure the right part is fitted.

Do I Really Need Winter Tires?

Whether you need winter tyres depends on the driving conditions you face. Winter tyres are designed to perform better in cold temperatures, snow, ice, and wet conditions, providing improved grip, braking, and control compared to standard tyres. If you regularly drive in winter weather or colder conditions, winter tyres can significantly improve safety and confidence on the road.

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